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Refund policy

We at Indethnic, emphasize on ensuring that our customers get authentic and durable products handpicked from indigenous craftsman and artisans all over India who have been honing their skills for generations. This is also backed by a robust quality check done by our team so that our customers only get the best of the best.

It is possible that on certain handloom products, there is a slight aberration from the display picture in terms of its design, stitch, or weave but that is exactly what makes the handloom products unique and truly yours only to own.

If, however, you are still not satisfied with the quality of our product, we will replace it free of cost or issue a refund/credit note. Please refer to our return & exchange policies before you return any item.

Conditions to be met by the customer before the Return, Exchange, Cancellation and Refund can be processed.

  1. The product should be unused and unwashed.
  2. The product should be present with original tags and labels in place. Items where the original tags have been removed, tampered with or replace will not be eligible for return or refund.
  3. Customized products will not be exchanged or replaced. This includes fall or picot services, and blouse customizations.
  4. All returns and refunds should be requested within 7 days of receiving the order. Any order return or exchange request which exceeds 7 days will be respectfully declined.
  5. Please note that Exchange or Refund will not be made against the items that are on SALE unless there is a defect, or it is different from its description. However, the items that are being sold at an introductory price qualify for returns
  6. Orders which need to be cancelled must be cancelled before they are shipped

Return Policy

  1. If you have received the product in a poor condition, if the product has got stains or has a defect which has gone unnoticed by us, kindly write to us at customercare@indethnic.com, mentioning the order ID, the name used while ordering and the pictures of the product. We shall issue a free of cost replacement.
  2. If you have received the package in a poor condition or the package is torn or damaged, kindly write to us at customercare@indethnic.com, mentioning the order ID, the name used while ordering and the pictures of the product. We shall issue a free of cost replacement.
  3. Return requests can be raised within 7 days of receiving the shipment through the following link https://indethnic.com/apps/return_prime
  4. Shipping or COD Charges are non refundable
  5. A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up
  6. Once a return request is raised and the product will be picked from the delivery address within 5-6 business working days.
  7. In case we are unable to service a pickup at your location, you will have to self-ship the product to the following address,

Indethnic Enterprises LLP

130/1/1, BS Industrial Estate

Khalpole, Hanspukur, Bakrahat Road

PS Thakurpukur. Joka. Kolkata - 700104

mentioning the Order ID and attaching the shipping label which we have sent to you.

A maximum of Rs 150 will be given to you as a credit note for reverse shipping.

  1. Upon receiving the returned product at our location we would notify you through email and phone, conduct a quality assessment and check whether the conditions specified for the return, exchange and refund are met or not. Only when the returned product meets the conditions the order will be processed further for returns.
  2. The amount refunded for the product cost only and will not include the courier and COD charges.
  3. Shipping and COD charges are non-refundable in case the order is cancelled after it is shipped.
  4. The refund amount can be to the original mode of payment, except COD, or you can opt in for a credit note which can be used for any future purchases which you make on Indethnic.com.
  5. If you opt in for a credit note it cannot be exchanged for cash later.
  6. For, COD orders, the refund link will be sent to registered email and contact number.
  7. The entire return or refund cycle will take 10-15 business days to be completed and for the amount to be reflected in your account.

Exchange Policy

  1. If you would like to exchange the product, kindly raise an exchange request within 7 days of receiving the product through the following link https://indethnic.com/apps/return_prime
  2. Shipping or COD Charges are non-refundable, and would be extra in case of exchange.
  3. You may exchange the same product or opt in for another product of the same price.
  4. You may also opt in for a different product by paying the difference amount. In case you choose a product of a lower amount we shall issue a credit note for the difference amount which can be redeemed on the site later. We will not be issuing refund for the difference amount of a lower cost product chosen toe exchanged.
  5. A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up
  6. Once a return request is raised and the product will be picked from the delivery address within 5-6 business working days.
  7. In case we are unable to service a pickup at your location, you will have to self-ship the product to the following address,

Indethnic Enterprises LLP

130/1/1, BS Industrial Estate

Khalpole, Hanspukur, Bakrahat Road

PS Thakurpukur. Joka. Kolkata - 700104

  1. mentioning the Order ID and attaching the shipping label which we have sent to you.
  2. A maximum of Rs 150 will be given to you as a credit note for reverse shipping.
  3. Upon receiving the returned product at our location we would notify you through email and phone, conduct a quality assessment and check whether the conditions specified for the return, exchange and refund are met or not. Only when the returned product meets the conditions the order will be processed further for exchange.
  4. We will ship a fresh product to you within 3-5 days of the returned product received by us. You shall receive an intimation of the shipment through email and phone.