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-From my account, you can access all the information related to your order(s). It gives you complete control to do the following:
-Edit your personal information like Name, Address, etc. Change password, & Check your order history.

You can contact us on +918336957063 from Monday - Friday - 9am - 5pm IST
Or drop us a mail at customercare@indethnic.com. We'd love to help you with your queries.

To reset your password, please click on the “Forgot Password” option available in the Account/Login page. Enter the email address and the link to set a new password will be mailed to your registered Email ID.

No, you do not need to have an account to shop on Indethnic. But we do recommend you to have yourself registered with us to avail offers, discounts, and latest updates.

Once your payment is authorised and your order is completed, you will receive an email from Indethnic confirming the order placement. You would be provided with the Order Number, details of the order and the amount you have paid. You will also receive a WhatsApp text confirming the same.

We do not take orders over the phone. The customer would have to place an order on www.indethnic.com by themselves.

Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at customercare@indethnic.com or contact us on +918336957063 to inform us about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs.150 for shipping.

The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.

Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimated delivery dates via SMS and email.

The delivery time varies from city to city. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.

Yes, you can get in touch with us on customercare@indethnic.com or contact us on +918336957063 on and we would be able to help you out.

The delivery time varies from city to city. Typically it takes 3-4 days for all metros & Tier 1 cities. Tier 2 & 3 cities may take 3 to 5 days. Some cities in North East India & J&K etc. may take minimum 5 to a maximum of 7 days. Due to unforeseen reasons there might be delay in shipments and would appreciate your patience. We would definitely try our best to get your shipment delivered asap.

Once the order is placed, we ship the order through one of our various courier partners. All these partners are reputed, logistic service providers. Once your order has been shipped you will get an email and an SMS informing you the details of courier partner and an AWB number using which you can track your shipment. Furthermore, we would also share the estimated delivery dates via SMS and email.

The reasons why you would have partially received the order are: We might have shipped your items in two different shipments. The other would still be in transit. OR The stock for the remaining items was not available. In this case, you will receive a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You could call our customer care to get more clarity on your order status.

Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at customercare@indethnic.com or contact us on +918336957063 to inform us about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after deduction of Rs.150 for shipping.

To check the status of your order, log in to
www.indethnic.com and go to the “My Orders” section under “Account”. We will
also email you when there is a status update to your order.

In case you have placed your order twice and would like
to cancel one of the orders, do contact us immediately. We would cancel one of
your orders and your refund will go back via the payment method you used when
placing your order.

Unfortunately, we do not take preorders. You can click on
Notify. When Available tab and we will notify you as soon as the product has
been restocked. Also, do check out social media stories for updates on
re-stock.

We are sorry you're
facing hiccups while placing an order; we'd hate to inconvenience you further.
So here are some options: Try using a different browser or device if possible
or contact us on customercare@indethnic.com
or contact us on +918336957063 or you can use the chat option available on the website. Our team
will try to resolve your issues as soon as possible.

You can cancel your order before it is shipped. Once
shipped your order cannot be cancelled.

Yes. It is possible for us to deliver your shipment to India.
We would need the complete shipping address along with a local contact number.
If the delivery address is of a Hotel, would recommend you to give us your
personal local contact number which would be reachable at all times.

The orders are shipped within 2-3 working days. We strive
our best to ship your order ASAP. The delivery time is within 7 working days.

We ship within 2-4 days of you placing the order. For
domestic shipping it takes 5-7 days. In case of any exception we would call and
inform you.

In the unlikely event you are missing an item from your
order, this is probably due to your order being dispatched in separate parcels,
if this is the case please check your emails, as we will have updated you via
email on the status of your order. (Don’t forget to check your junk folder in
case it’s ended up in there!)

Unfortunately we do not accept orders through them. Your
order needs to be placed through the website and app only.

No, We do not have a physical store for Indethnic.

Fall is a piece of fabric that is sewn and attached to
the hem of the saree in such a way that it covers the initial drape and pleats
area only — thereby adding weight to the saree so it falls on your body
elegantly. Apart from ensuring a long-lasting drape, it also protects your
saree from wear and tear for a longer period of time.

No, It starts from the initial drape of the saree continuing
till the pleats, Leaving the blouse piece.

The fall fabric is picked according to the fabric and the
weight of the saree. The fabric is either Mul cotton or cotton.

Falls are sewn by hand to the sarees.

It will take 2 or more days than usual for shipping your
order.

No, once your saree has undergone fall/pico service, we
would not accept returns for those saree/s.