Shipping
- Orders are processed and dispatched within 2 working days from the date of order.
- Delivery is to the address provided at checkout — please ensure the details are correct.
- Shipping charges (if any) will be clearly shown during checkout.
Returns & Initiation
- To initiate a return, please
contact us via email customercare@indethnic.com or WhatsApp on our official number. - Include your order number, item name, reason for return, and attach any relevant photos if there’s a defect or discrepancy.
- We will respond promptly with return instructions and where applicable a prepaid label or address details.
Refunds
- Once we receive and inspect your returned item and verify it meets the return conditions, we’ll process the refund.
- Refund will be issued to the original mode of payment used during checkout.
- Refund processing time: 5–7 working days from the date we approve the return.
- If you selected cash-on-delivery at purchase, then an alternative refund mechanism (credit note or bank transfer) may apply — please check your order terms.
- Note: Shipping, tax, other non-product charges may not be refundable.
Exchnages
- If you wish to exchange for a different size or colour of the same bomber jacket, please include that request when initiating the return.
- Shipping cost differences (if any) for the exchange may apply.
Cancellation Policy
- If you wish to cancel your order before it ships, please contact us immediately via email or WhatsApp.
- Once the order is dispatched, cancellation may not be possible (or would follow standard return process).
- Please note shipping/handling costs cannot be refunded if already dispatched (unless otherwise specified).
Contact Information
- Email: customercare@indethnic.com
- WhatsApp: +91 8336957063
- Hours: Mon–Fri, 9 am–5 pm IST
